FAQ

Do I need a referral to see an Osteopath? 

No, you don’t need a referral. Many patients get referred by their GP’s or other health professionals, but you can also book directly through your osteopath. If you are having treatment as part of a Medicare Care Plan, WorkCover or DVA, you will need a referral from your GP.

What do I need to wear/bring to my first consult?

Your osteopath will need to see any x-rays/CT/MRI scans or tests you have had. Wearing comfortable loose clothing is also handy, as your osteopath will be moving your joints and assessing your motion. 

Please arrive slightly early for your initial consult to allow time to fill out a patient information form and consent form to fill out prior to your consult. Under the law, Osteopaths require informed consent and approval of treatment before we can get started.

I have Private Health Insurance. Am I able to claim?

Yes. We offer HICAPS, so make sure you bring your card to swipe. This will process your claim on the spot. Rebates depend on level of cover and insurance company.

Does Medicare cover my consult?

If you have an EPC or CDM referral from your GP, Medicare will cover most of your consult. There will be a small gap payment. Medicare will cover 5 treatments per calendar year for chonic conditions.

What happens if I miss my appointment or am running late?

Please call us if you are running late. If you are any later than 15 minutes, we will need to reschedule your appointment. BBO requires 24 hours notice of cancellation, if you cancel within this time or miss your appointment, a cancellation fee is applied.

Is Osteopathic treatment painful?

Being a manual therapy, hand-on treatment will include massage, stretching, repetitive movements and/or manipulation. Most Osteopathic technquies are gentle and do not cause discomfort. If you inury requires treatment of painful or tender areas, your Osteopath will ensure you are as comfortable as possible.

Occasionally, you can experience mild soreness for a day or two after treatment, similar to post-exercise soreness. If symptoms increase, or persist, call your osteopath to discuss your concerns.